Privacy Policy

Sapphire Adventures – Terms and Conditions

General Information

By booking a trip or participating in any of our tours or events, you (“the client”) agree to the following Terms and Conditions. These terms serve as a legally binding agreement between Sapphire Adventures (“the company”) and its clients. The purpose of these Terms and Conditions is to protect both the client and the company by ensuring clear communication and understanding of mutual obligations.

Booking and Payments

Clients are required to make an initial deposit at the time of booking to secure their reservation. The remaining balance is due a specified number of days before the trip date, as outlined during booking.
Failure to make full payment on time may result in cancellation of your booking without a refund of the deposit.

Cancellation and Refund Policy

Client Cancellations: Cancellations made more than [number of days] prior to the scheduled trip will be eligible for a refund, minus any non-refundable fees. Cancellations made less than [number of days] before the trip date will incur a partial refund, and cancellations within [number of days] of the trip date will result in no refund.
Company Cancellations: In the unlikely event that Sapphire Adventures must cancel a trip due to unforeseen circumstances (e.g., extreme weather, safety concerns, or government restrictions), clients will be offered a full refund or the opportunity to reschedule at no additional cost.

Liability and Assumption of Risk

By participating in any tours, events, or excursions organized by Sapphire Adventures, the client acknowledges the inherent risks involved in outdoor activities and travel. The client voluntarily assumes all risks and releases the company, its directors, employees, and partners from any liability, claims, or demands arising from injuries, accidents, or damages incurred during the trip.
Sapphire Adventures ensures to follow industry-standard safety measures, but clients are encouraged to have personal travel insurance covering unforeseen incidents, medical emergencies, and trip cancellations.

Media Consent and Usage

Client Consent: By attending Sapphire Adventures trips or events, clients consent to the use of their images, likeness, and any audio or video recordings taken during the event. These may be used for promotional purposes in print, online, and on social media platforms, both in the present and in the future, without compensation.
Right to Opt-Out: Clients who do not wish to have their images or videos used for marketing purposes can notify Sapphire Adventures at the time of booking or in writing before the trip. However, the company cannot guarantee that incidental media will not be captured by third-party attendees.
Modification of Media: Sapphire Adventures reserves the right to edit or modify photos and videos for branding, advertising, or marketing purposes but will maintain the dignity and respect of the clients.

Health, Safety, and Client Responsibilities

Health and Fitness: Clients are responsible for ensuring that they are physically and medically fit for the activities included in the tour. Clients must disclose any medical conditions or special needs to the company at the time of booking to ensure proper accommodations can be arranged.
Safety Instructions: Clients agree to comply with all safety instructions provided by Sapphire Adventures guides or representatives during the trip. Failure to follow these instructions may result in removal from the trip without a refund.

Travel Documentation and Requirements

Passports and Visas: It is the client’s responsibility to ensure that they have valid travel documents, including passports, visas, or any permits required for international travel. Sapphire Adventures will not be held liable for any delays or cancellations due to insufficient documentation.
Vaccinations and Health Protocols: Clients must adhere to any vaccination or health protocol requirements specified for the destination they are traveling to. This includes compliance with any COVID-19 related health mandates.

Behavior and Conduct

Client Conduct: Sapphire Adventures expects all clients to conduct themselves respectfully during tours and events. Offensive or disruptive behavior, including harassment of staff or fellow travelers, may result in the client being removed from the trip without a refund.
Damage to Property: Clients will be held responsible for any damage to the company’s or third-party property caused by their actions, whether intentional or accidental.

Force Majeure

Sapphire Adventures shall not be held liable for any delays, interruptions, or cancellations caused by force majeure events, including but not limited to natural disasters, political unrest, health pandemics, strikes, or any other unforeseen event beyond the company’s control. In such cases, the company will make reasonable efforts to offer alternative arrangements, but clients acknowledge that refunds may not be available depending on the situation.

Complaints and Dispute Resolution

  • If a client is dissatisfied with any aspect of the tour, they are encouraged to notify Sapphire Adventures staff immediately so that the issue can be addressed promptly.
  • If the issue remains unresolved, clients may submit a formal complaint in writing within five working days after the trip. Sapphire Adventures will aim to resolve complaints in a fair and timely manner.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Kenya. Any disputes arising from these terms will be subject to the exclusive jurisdiction of Kenyan courts.

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email. Other than that, your information is not shared with any other third party.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Contact Information

Contact Information For any questions, concerns, or clarifications regarding these Terms and Conditions, please feel free to contact us at:

By booking a trip with Sapphire Adventures, clients acknowledge that they have read, understood, and agreed to these Terms and Conditions.

Thank you for choosing Sapphire Adventures! We look forward to exploring with you.

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